Shipping & Returns
Each parcel that leaves The WyldeWoode is prepared with care, wrapped with quiet intention, and sent onward from our forest to your door.
Orders are typically prepared and dispatched within 2–5 business days. Once your parcel has begun its journey, you will receive a confirmation email with tracking details so you may follow its path.
Estimated delivery times after dispatch:
- Australia: 3–10 business days
- New Zealand and other international destinations: 7–21 business days
Shipping rates:
- Australia: $14, with free shipping on orders of $100 or more
- New Zealand: $24.95, with free shipping on orders of $200 or more
- All other available international destinations: $39.95”
While we do everything we can to ensure safe and timely delivery, occasional postal delays may occur beyond our control. If your parcel seems delayed, please reach out and we will gladly assist.
Returns & Refunds
We take great care in selecting and preparing each item. However, if something arrives damaged, faulty, or not as described, please contact us within 7 days of delivery, and we will arrange a replacement or refund in accordance with Australian Consumer Law.
To begin this process, please email:
and include your order number along with a brief description and, where possible, photographs of the item.
We do not offer refunds or exchanges for change of mind, so we encourage thoughtful selection before purchasing.
If a return is required, items must be returned in their original condition. Once approved, refunds will be issued to the original payment method.
Lost or Missing Parcels
If your parcel has not arrived within the expected timeframe, please contact us and we will help trace its journey.
A Final Word
If you have any questions at all, you are always welcome to reach out.
The WyldeWoode is, above all, a place of care.