Privacy Policy

Effective Date: 08/09/2026

We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and share your data when you use our website.

1. What We Collect

When you browse or interact with our website, we may collect the following information:

Personal Information:

  • Name, email address, phone number, billing and shipping addresses
  • Payment details (Processed securely via third-party providers)

Usage Data:

  • IP address, browser type, time zone, and browsing behaviour on our site

Cookies & Tracking: We use cookies and similar tracking technologies to improve your experience and analyse site traffic. You can disable cookies in your browser, though some features may not function correctly.

2. How We Use Your Information

We use your data to:

  • Process and fulfil orders
  • Send order confirmations and updates
  • Respond to customer enquiries
  • Improve website performance and personalise content
  • Send newsletters and promotions (Only if you opt in)

3. Sharing Your Data

We do not sell or rent your personal information. We only share your data with third parties as needed to operate the business, such as:

  • Payment processors (e.g., PayPal)
  • Shipping providers
  • Email marketing platforms

These third parties are required to safeguard your data and only use it for the intended purpose.

4. Email Marketing

If you subscribe to our newsletter, you will receive updates, promotions, and magical musings from The WyldeWoode. You may unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

5. Data Security

We follow industry best practices to protect your personal information from unauthorised access, loss, or misuse. Your payment information is encrypted and processed through secure channels. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to doing our best.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or deletions
  • Withdraw consent to marketing communications

To make any such request, email us at: info@thewyldewoode.com.

7. Children's Privacy

This website is not intended for children under the age of 13. We do not knowingly collect data from children. If you believe a child has submitted personal information, please contact us so we can delete it.

8. Customs & Import Charges

Orders shipped outside Australia may be subject to customs duties, taxes, or import fees upon arrival in the destination country. These charges are determined by the local customs authority and are the responsibility of the customer. Unfortunately, we have no control over these fees and are unable to predict what they may be.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or business practices. The updated version will be posted here with a revised "Effective Date." Continued use of the site after changes constitutes your acceptance.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can reach us at: info@thewyldewoode.com.